✦ Help Center
Frequently Asked Questions
Quick answers about custom designs, crystals, shipping and support.
Tearsofmoon is a custom crystal bracelet studio. In our live designer you choose your favourite natural crystal beads, charms and spacers — and we handcraft a one-of-a-kind bracelet exactly as you designed it.
Yes. We use genuine natural crystals. Because every stone is unique, colours, patterns and textures may vary slightly from the photos — that is the mark of a real stone, not a flaw.
Absolutely. You control every bead: the crystals, their colours, the order they sit in, charms, spacers and the overall size. Your saved design is sent to us bead-for-bead so the finished bracelet matches your screen.
Measure your wrist with a soft tape. For a comfortable elastic fit we recommend choosing a bracelet about 0.5–1 cm larger than your wrist. See our Size Guide for full step-by-step instructions.
Each bracelet is strung to order by hand. We usually complete the handmade process within 1 business day of receiving your design.
Most orders ship within 1–2 business days after the bracelet is finished. You'll receive tracking by email as soon as it's on the way.
Yes — we offer free shipping on orders over $100. Standard rates apply below that and are shown at checkout.
Please contact us as soon as possible with your order number. If your order hasn't started production or shipped yet, we'll do our best to change or cancel it.
We're sorry! Please contact us with your order number and clear photos of the item and the package. We'll review it right away and make it right.
Reach us any time through the contact form on our website. If your question is about an existing order, please include your order number so we can help faster.