Shipping policy

Shipping Policy

At Tearsofmoon, we are committed to delivering your crystal jewelry safely and carefully.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. During holidays, sales events, or high order volume periods, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–15 business days, depending on your location and local delivery service.

Please note that delivery times are estimates only and may be affected by customs processing, weather conditions, holidays, or carrier delays.

Shipping Fee

We offer free shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for the tracking information to update after the package has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are the responsibility of the customer and are not included in the product price.

Lost or Delayed Packages

If your package is delayed, please contact us and we will do our best to help you check the order status. However, shipping delays caused by carriers, customs, or local delivery services are outside of our direct control.

If you have any questions about your order or shipping, please contact us at:

kfb6622@163.com